Axelliant Technical Support Center

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Help with Microsoft Defender for Cloud Apps
Issue: In Defender > Settings > Cloud Apps, I don’t see +Connect Apps. I am a global admin and want to ensure Microsoft Defender for Cloud Apps is Enabled. Solution: You need to have full version of Defender for Cloud Apps (CASB). Microsoft Defender ...
Orphaned users in AzureAD/O365 showing up in org chart
Issue: How to remove orphaned users at O365 that are still showing up in active users' org charts. How Orphaned Objects Occur: There are two main ways this happens. Hard-Deleted Mailbox. The current by-design behavior when you purge mailbox user: ...
Name change not updating Teams
Issue: Name changes are not reflecting in Microsoft Teams. Solutions: Check Azure AD Sync: Ensure that Azure AD Connect (or any other sync tool you might be using) is running without any errors and that the sync cycle has completed successfully. This ...
Error exporting Content Search results.
Issue: “Client Error 500” when try to export the results to a PST. Solutions: Clear browser cache: Sometimes, browser cache and cookies can cause issues. Try clearing your browser's cache and cookies and attempt the export again. Try a different ...
Issues with syncing outlook
Issue: mailbox is not accessible from new Outlook on Mac and Outlook on IOS. Solution: Add a shared mailbox to Outlook mobile and Set up email with Outlook for iOS. To access a shared mailbox on a mobile device, use the following steps. 1. Sign in to ...

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Presence not showing in Outlook
Issue: User presence is not shown in Outlook and other Microsoft 365 applications once the user is moved to the TeamsOnly mode. Solution: Reconfigure Teams to show user presence, using the following steps. Step 1: Launch Microsoft Teams and click on ...
Reset passwords in Microsoft 365
When a user requests a new password, you'll receive a password reset request in email. To reset the password, open the app launcher and select Admin. In the Microsoft 365 admin center, select Users, Active users, and then select the key icon next to ...
Resize Disks - vCenter Storage Archive Issue
vCenter /storage/archive storage partition 100% full First, understand that this issue does not affect any operations of vCenter Server as the /storage/archive partition can be full by design. This volume stores as much WAL history as possible, and ...
Enable SSH on VMware ESXi, vCenter
Introduction Remote access to ESXi hosts is a must for maintaining and managing a VMware environment. Accessing ESXi shell is possible via SSH, for example, by using Putty as a Secure Shell client. However, this option is disabled by default to avoid ...
Issues with syncing outlook
Issue: mailbox is not accessible from new Outlook on Mac and Outlook on IOS. Solution: Add a shared mailbox to Outlook mobile and Set up email with Outlook for iOS. To access a shared mailbox on a mobile device, use the following steps. 1. Sign in to ...

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