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    • Recent Articles

    • Help with Microsoft Defender for Cloud Apps

      Issue: In Defender > Settings > Cloud Apps, I don’t see +Connect Apps. I am a global admin and want to ensure Microsoft Defender for Cloud Apps is Enabled. Solution: You need to have full version of Defender for Cloud Apps (CASB). Microsoft Defender ...

    • Orphaned users in AzureAD/O365 showing up in org chart

      Issue: How to remove orphaned users at O365 that are still showing up in active users' org charts. How Orphaned Objects Occur: There are two main ways this happens. Hard-Deleted Mailbox. The current by-design behavior when you purge mailbox user: ...

    • Name change not updating Teams

      Issue: Name changes are not reflecting in Microsoft Teams. Solutions: Check Azure AD Sync: Ensure that Azure AD Connect (or any other sync tool you might be using) is running without any errors and that the sync cycle has completed successfully. This ...

    • Error exporting Content Search results.

      Issue: “Client Error 500” when try to export the results to a PST. Solutions: Clear browser cache: Sometimes, browser cache and cookies can cause issues. Try clearing your browser's cache and cookies and attempt the export again. Try a different ...

    • Issues with syncing outlook

      Issue: mailbox is not accessible from new Outlook on Mac and Outlook on IOS. Solution: Add a shared mailbox to Outlook mobile and Set up email with Outlook for iOS. To access a shared mailbox on a mobile device, use the following steps. 1. Sign in to ...

    • Popular Articles

    • Presence not showing in Outlook

      Issue: User presence is not shown in Outlook and other Microsoft 365 applications once the user is moved to the TeamsOnly mode. Solution: Reconfigure Teams to show user presence, using the following steps. Step 1: Launch Microsoft Teams and click on ...

    • Reset passwords in Microsoft 365

      When a user requests a new password, you'll receive a password reset request in email. To reset the password, open the app launcher and select Admin. In the Microsoft 365 admin center, select Users, Active users, and then select the key icon next to ...

    • Issues with syncing outlook

      Issue: mailbox is not accessible from new Outlook on Mac and Outlook on IOS. Solution: Add a shared mailbox to Outlook mobile and Set up email with Outlook for iOS. To access a shared mailbox on a mobile device, use the following steps. 1. Sign in to ...

    • Error exporting Content Search results.

      Issue: “Client Error 500” when try to export the results to a PST. Solutions: Clear browser cache: Sometimes, browser cache and cookies can cause issues. Try clearing your browser's cache and cookies and attempt the export again. Try a different ...

    • Name change not updating Teams

      Issue: Name changes are not reflecting in Microsoft Teams. Solutions: Check Azure AD Sync: Ensure that Azure AD Connect (or any other sync tool you might be using) is running without any errors and that the sync cycle has completed successfully. This ...
    Frequently asked questions
    Below you will find answers to the questions we get asked the most about Microsoft.

      What is Microsoft 365, and how does it differ from traditional Office suites?
      Microsoft 365 is a comprehensive cloud-based productivity suite that includes familiar Office applications like Word, Excel, and PowerPoint, along with collaboration tools like Teams and SharePoint. Unlike traditional Office suites, Microsoft 365 is cloud-connected, offering real-time collaboration, enhanced security, and automatic updates. It allows you to work from anywhere on various devices, making it a more flexible and modern solution.


      How can I migrate my organization to Microsoft 365, and what are the benefits of doing so?
      Migrating to Microsoft 365 can be a smooth process with the right planning and assistance. Benefits include improved productivity, enhanced collaboration, built-in security features, automatic software updates, and simplified IT management. To migrate, you can work with a Microsoft-certified partner like Axelliant, who can assess your needs, plan the migration, and ensure a successful transition.


      How secure is my data in Microsoft 365, and what security features does it offer?
      Microsoft 365 takes security seriously. It includes built-in threat protection, identity and access management, data loss prevention, and encryption features. Additionally, it adheres to industry compliance standards. However, it's crucial to configure security settings correctly and stay informed about best practices. Axelliant can help you set up and manage your security settings to protect your data effectively.

      What is the difference between Microsoft 365 Business and Enterprise plans, and how do I choose the right one for my organization?
      Microsoft offers both Business and Enterprise plans, tailored for different organizational sizes and needs. Business plans are suitable for small to medium-sized businesses, while Enterprise plans are designed for larger organizations with advanced requirements. The choice depends on factors like the number of users, required features, and compliance needs. Axelliant can assist you in selecting the plan that best suits your organization.